Privacy Policy
Last modified: December 15, 2025
About us
This website is operated by ITSM-Solutions, a Managed Service Provider registered in Ghana and providing IT and connectivity services to business and residential customers.
ITSM-Solutions acts as a “data controller” when deciding why and how personal data collected via this website is processed, in accordance with the Data Protection Act 2012 (Act 843).
Comments
When visitors leave comments on the site, the data shown in the comments form, the visitor’s IP address, and browser user agent string may be collected to help spam detection and security monitoring.
This information is used to publish and moderate comments, protect the website, and comply with legal obligations where applicable under Act 843.
Media
If users upload images or other media to the website (for example, via support forms or customer portals), these files may contain embedded location data (EXIF GPS) or other metadata.
Users are advised to remove sensitive metadata before uploading; uploaded media may be stored on our servers or those of our service providers for as long as needed to deliver the requested service.
Cookies
This site may use cookies and similar technologies to:
- Remember user preferences and login sessions.
- Measure website usage and performance through analytics tools.
Visitors can configure browsers to refuse cookies, but some site features may not function correctly; where required, a cookie banner or settings tool will allow users to manage consent.
Embedded content from other websites
Pages on this site may include embedded content (e.g., videos, maps, social media widgets). Embedded content from other websites behaves as if the visitor has visited the other website directly.
These third-party sites may collect data, use cookies, embed additional tracking, and monitor interaction with the embedded content in line with their own privacy policies, which visitors should review separately.
Who we share your data with
Personal data collected via this site may be shared with:
- Hosting, security, analytics, and email service providers that support website operation, under contracts that require them to protect data and act only on our instructions.
- Public authorities, regulators, law‑enforcement, or the Ghana Data Protection Commission, where required or permitted by law, including under the Data Protection Act, 2012.
If data is transferred outside Ghana, appropriate safeguards required by Act 843 and related guidance will be applied.
What rights do you have over your data
Under Ghana’s Data Protection Act, individuals have rights, including to:
- Request confirmation whether their personal data is held and obtain a copy of that data in an intelligible form.
- Request correction, blocking, erasure, or destruction of personal data that is inaccurate, out of date, incomplete, or unlawfully held.
To exercise these rights, users can contact [Contact Email/Address]; requests will be handled in line with Act 843 and any applicable identification and response‑time requirements.
Where is your data sent?
Visitor comments may be checked through an automated spam‑detection or security service, which may process data on servers outside Ghana.
Other data (such as hosting, backups, or analytics) may also be processed in different countries by service providers, subject to contractual and technical safeguards that aim to ensure an adequate level of protection as required under Ghanaian data protection law.